Educational workshops and courses:
You can cancel your booking of an educational workshop or course up to 7 days prior to the course. When cancelling you can choose to receive a full refund or re-book on another course to the same value as your original booking. To cancel please contact us via our contact form here and include your name, the course course date and the email you used when booking the workshop. No refunds or transfers will be provided if you cancel less than 7 days prior to the workshop or course or fail to attend on the day.
8 Frame Honey reserves the right to cancel any workshop or course due to inclement weather or instructor illness. We will attempt to contact you by email or telephone to offer you a full refund or the opportunity to reschedule to another course.
If you purchase a product that is damaged or faulty please take a photo and contact us via our contact form here within 14 days of receiving your order. Please include your name and email address you used to make the purchase. If the product is damaged or faulty we may ask you to send it back to us for repairs or offer you a replacement depending on the fault identified. We will not refund or replace items if you change your mind after making your purchase.
For more information on your rights as a consumer search “Consumer rights and guarantees” from the Australian Competition and Consumer Commission (ACCC) on their website here.